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Delivery, packs, freshness and returns: the answers to what we are asked most.
Frequently asked questions
We ship to every country in the European Union, and to Switzerland, Norway and the United Kingdom.
Yes. We buy in small lots every season and roast coffee every week, so nothing sits on a shelf for long. The packing date is on every tin.
Keep them closed, somewhere cool, dark and dry, away from spices. Tea keeps its best for a year, whole coffee beans for about two months after opening.
Every product shows five strength dots, from gentle to bold. Start in the middle if you are not sure, and try a single tin before a pack.
Three tins save 5%, six save 10% and twelve save 15% on the price of one, applied as soon as you pick the pack.
Sign up at the foot of any page and we send you 10% off your first order.
Orders placed before 2 PM on a working day leave the same day and arrive in 2 to 4 working days across Europe.
Shipping is free over 49 €. Below that it is a flat 4.90 € anywhere we deliver.
From gardens in China, Japan, India, Sri Lanka and South Africa that we buy from directly, season after season.
Unopened tins can be returned within 30 days. If anything arrives damaged, tell us and we send a new one at once.